FAQ
Find answers to all your questions about The Itrana jewellery – from materials, care, customization, and pricing to shipping, returns, and wholesale orders. Explore our FAQs for a seamless shopping experience.
Frequently asked questions
Their pieces are defined by the unique art of chain knotting, crafted manually by skilled in-house artisans, giving each design a distinctive, sculptural quality. This is further enhanced by the use of both manual artistry and precision machinery, resulting in creations that transcend trends and become timeless wearable art
Returns or exchanges are accepted only if the product is damaged in transit or you received the wrong product. You must contact them (via contactitrana@gmail.com) within 24 hours of delivery, return it unworn and in original packaging, and they’ll issue a full refund within 7 working days. For cancellations, contact them within 24 hours of placing your order. Orders outside their official website are not eligible